How Many Phone Lines Does a Small Business Need?
The question sounds simple, but it hides two different numbers that people constantly confuse: external lines (the ones you pay the phone company for) and extensions (the internal phones). A useful starting point: most small businesses with up to 20 staff need only 1 to 4 external lines – because not everyone talks on an outside call at the same time. This guide gives you a simple rule of thumb, real examples, and a 5-step method to count your own needs accurately. What Is the Difference Between Phone Lines and Extensions? External lines (CO lines / trunks) connect your business to the public telephone network. You typically pay your carrier per line. With a PABX, several staff […]